Strategy & Management books. Broaden your knowledge on strategy and management by reading the free books in this category. Read up on for instance human resource. Torrent anonymously with torrshield encrypted vpn pay with bitcoin. Velsoft provides innovative, customizable business soft skills training materials, eLearning courses and blended-learning solutions to professionals world-wide. There are no Web Demos scheduled at this time. To be notified of any upcoming Web Demos, please join our mailing list. Free Resources - Easy Statistical & Graphical Analysis Software. New: SigmaXL now has video walkthroughs! Please see our Online Guides (SigmaXL and DiscoverSim) and. Collateral Damage U.S. Covert Operations and the Terrorist Attacks on September 11 2001 Lean Manufacturing/Management is an approach to managing processes in a business. It was developed by Toyota to help eliminate gaps in the process of making cars. Six Ways Medical Staff Can Improve Physician- Patient Relationships. Building a strong physician- patient relationship is in many ways a complex process. The patient expects the physician to respect his time; provide a good clinical outcome; and improve his quality of life following treatment. Here are a few staff strategies that will help make the physician- patient relationship more effective. Identify different types of patient visits. There are at least four different categories of patients who will be seen in the office on any one day. The key is to understand that each patient category presents with a different expectation. While it is impossible to approach each patient in exactly the same way, ask your team, . Conduct a clinic huddle each morning. It is extremely helpful to hold a short clinic huddle just prior to the day's patients; not only to review who is scheduled, but also to determine where there may be a potential road block or opportunity for a shorter visit. Prescreen patients at scheduling. Ask your front- desk staff to do a better job of pre- screening patients with the initial appointment call by asking, . Make sure you define the appropriate roles for the triage/screening team in terms of vitals, documentation, etc. Is a role duplicated by the physician? The most- common patient complaint is about a long wait time or a delay in treatment. Consider how you will reconcile the external demands for more patient documentation with your need to be more efficient in seeing patients. Ask yourself if it is possible to hire a scribe to assist in patient documentation. If the result will be less stress for staff, a positive encounter for patients, improved documentation, and increased revenue, that may offset the cost for a scribe. Develop staff scripts for challenging patient encounters. Once you have identified the different types of patient encounters, develop scripts that will enable staff to assist you in managing extra demands on your time. Here are two examples. Let them know that it will be necessary to schedule another appointment to cover additional concerns — to insure that other patients are treated fairly. Tag- along patients. Be alert to tag- along family members who may wish to be treated during the patient visit; letting them know that they will have to pay a second copay will usually stop this from happening again. The key take away is that in developing the physician- patient relationship, each physician has her own style. The staff, with adequate discussion and planning, can enhance that relationship by being aware of these differences and focusing on what is best for each patient. Owen Dahl, FACHE, LSSMBB, is a nationally recognized medical practice management consultant and author of “Think Business! Medical Practice Quality, Efficiency, Profits,” “The Medical Practice Disaster Planning Workbook,” and coauthor of “Lean Six Sigma for the Medical Practice: Improving Profitability by Improving Processes.” He can be reached at odahl@owendahlconsulting.
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